Xplornet offers Internet service to Canadians
everywhere. On our network - like any network - the available
bandwidth has to be shared by all the users. To help ensure
that our customers have equitable access to the network, and to
make sure that the costs of usage are equitably distributed,
Xplornet has implemented a number of policies to manage usage on
Some of our plans feature a 24-hour usage allowance and
With these plans, if you exceed your plan's daily usage
allowance, your service will be placed in recovery mode and your
speed will be reduced for a period of time. At the end of that
period, the system will re-evaluate your usage to see if you are
within the allowance for the preceding 24 hours. If the system
finds you are below your 24-hour allowance, recovery mode will end
and your speed will no longer be restricted.
Some of our plans feature a monthly usage allowance and
We also have some plans that feature billing for usage beyond a
monthly allowance. With these plans, when you exceed your
monthly allowance, you will be billed for the incremental usage on
a per-gigabyte basis.
Detailed information about usage limits is also available in the
Management Policy for each of our plans.
Tips and tools to help you understand and track your
Customers on plans that feature overage billing can access the
Usage Tracker, an online tool that allows you to track your
Internet usage on a monthly basis. Using this tool will help you
stay on top of your daily and monthly Internet usage. The
data in the tool is updated every 4-24 hours. Checking the Usage
Tracker periodically can help you see whether you're getting close
to your monthly allowance.
The Usage Tracker is available to customers on usage plans
through the MyXplornet Self-Service Portal.
If you are consistently exceeding your monthly bandwidth
allowance, it is recommended that you upgrade to a package better
suited to your usage needs. This will help avoid being surprised by
a bill for usage or being placed in a Limited State.